FAQs

Shipping information

When will I receive my order

Orders are shipped out directly from our warehouses via FedEx and DHL.

Average delivery time is 7-12 business days (worldwide)

What happens if my order gets stuck or lost in the mail

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

How much shipping cost

Free worldwide shipping

ublend information

How do I store my blender ?

Your Fresh Juice blender can be stored in the cupboard, the same as any other blender. Please do not store the blender in the refrigerator as this can damage the internal motor.

How do I clean my blender ?

The Fresh Juice blender has a lid and base that unscrews, so it very easy to clean. The base is waterproof, but do not submerge in water or soak the blender base as this can cause damage. You can blend dish soap and water to clean, and then just rinse.

How Much Does My Blender Hold?

Approximately 380 ml.

How Much Does My Blender Weight ?

The blender is light, making it easy to pop in your bag and take anywhere. It weighs 488 grams.

How Do I Charge The blender ?

The blender comes with a wireless USB charger that can be plugged into a phone charger plug, laptop, computer, car USB port or portable power bank device. The Fresh Juice blender sits on top of the wireless charging base. Whilst charging the the light on the base will flash, becoming solid once charged.

How Long Does The Battery Last?

The blender once fully charged will last for approximately 15 uses. Tougher blends of frozen fruit or ice may use the battery power quicker.

Is There A Warranty With The Fresh Juice Blender?

The Fresh Juice blender comes with a warranty of 1 year.

Can I Use Hot Liquids In The Fresh Juice Blender?

No hot liquids should be used in the Fresh Juice blender. Ice teas, ice chocolates, ice coffee and ice chai are all great substitutes though. Let the tea and coffee cool before adding to the Fresh Juice blender.